FAQ

We ask our customers to contact us on arrival. Doing so ensures the vehicle is sent only when you are ready for collection.

Simply contact one of our friendly customer service team representatives using any of the contact methods listed on this page. Please have your booking reference number available and we’ll be pleased to help.

Yes there is a meet and greet service available but this carries an additional cost. Please contact our customer service team for more details and to obtain a price. Please note, our meet and greet service includes parking and waiting time for 40 minutes only. If the driver waiting time is greater than 40 minutes you will be charged additional parking costs at the airport rate.

Yes. Our full meet and greet service includes parking and waiting time for 40 minutes only. If the driver waiting time is greater than 40 minutes you will be charged additional parking costs at the airport rate.

Airport pickups, where the Meet and Greet option has NOT been purchased, will incur additional parking charges. You should ensure you are aware of these charges and be prepared to pay your driver directly on pickup.

Please use any of the contact details on this page. We love to hear good news and any complaints are logged immediately and dealt with promptly and efficiently according to our Customer Service Policy.

Our customer service team are available to answer all queries on telephone number 01293 888888 or through any of the other communication channels listed on this page.

On your arrival please call us on 01293 888888 to inform us you are in the baggage hall. Please be sure to have your booking reference on hand. We will advise you of your pick up point and the vehicle will arrive within 10-15 mins ensuring you have enough time to collect your baggage and make your way to the pick up point.

Our dispatch system will automatically send you a SMS message informing you that your car has been dispatched and informing you of the make, model and registration of the vehicle. The SMS message will also include an online tracking link which will show the location of your taxi. Our customer service team are also available on 01293 888888 and will contact you directly in the event of any delays as a result of heavy traffic.

No, this is a dedicated vehicle only for you and will drop you off at your destination.

Your service provider might have fees for sending and receiving SMS/text messages or using your mobile browser to connect to Evo Taxis Ltd.

You may receive several SMS texts from EVO Taxis Ltd concerning your taxi booking. Initially these texts will be to keep you informed as to the status of your booking (i.e. when the taxi is dispatched or the driver is waiting at the designated pick-up point).

EVO Taxis Ltd will not charge you for receiving any text message. However, you may see usage charges from your service provider if you respond to any of our messages via SMS text – depending on the type of data/rate plan you are currently on.

For example:

• If you have an unlimited texting plan, you won’t be charged for texts.
• If your plan only allows a certain number of texts per month, you’ll be charged for texts that go over that number, whether or not they came from EVO Taxis Ltd.